How to cancel your order, or return or exchange a product
Contact the Shop to let them know that you wish to cancel your order or return or exchange a product and agree required process.
Please note that you will have to bear the direct cost of returning the product.
Please don’t destroy or throw away any product and where relevant the external packaging, even if it’s faulty, before you’ve spoken to the Shop and agreed that doing so won’t affect any refund you may be entitled to.
Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the Shop ).
Please note that if you request to begin the performance of a service during the above cancellation period that you will be liable to pay for the service you received prior to your communication to us that you intend to cancel the contract. This may apply to you if you have purchased an experience with us.
If you have any further questions, please get in touch with us to speak to our customer service team.